Frankfurt Cloud Provider Outage

Incident Report for LiveKit

Resolved

On 2025-10-31 from 06:42 to 06:55 UTC, we detected a cloud provider outage in Frankfurt. We automatically routed around this. After recovery, we noticed elevated RTT to other European clusters, so as a precaution we kept Frankfurt drained until the network proved stable. It was undrained at 09:08.

Posted Oct 31, 2025 - 02:05 PDT

This incident affected: Regional SIP (Europe Central - SIP), Regional TURN (Europe Central - TURN), Regional Egress (Europe Central - Egress), Regional Ingress (Europe Central - Ingress), and Regional Real Time Communication (Europe Central - Real Time Communication).