All Systems Operational

Uptime over the past 90 days. View historical uptime.
Global Real Time Communication Operational
90 days ago
100.0 % uptime
Today
Cloud Dashboard (cloud.livekit.io) Operational
90 days ago
99.98 % uptime
Today
Global Egress Operational
90 days ago
100.0 % uptime
Today
Global Ingress Operational
90 days ago
100.0 % uptime
Today
Global SIP Operational
90 days ago
100.0 % uptime
Today
Global Cloud Agents Operational
90 days ago
100.0 % uptime
Today
Global Inference Operational
90 days ago
100.0 % uptime
Today
Regional Real Time Communication Operational
90 days ago
99.99 % uptime
Today
Japan - Real Time Communication Operational
90 days ago
100.0 % uptime
Today
Brazil - Real Time Communication Operational
90 days ago
100.0 % uptime
Today
India - Real Time Communication Operational
90 days ago
100.0 % uptime
Today
US West - Real Time Communication Operational
90 days ago
99.99 % uptime
Today
Australia - Real Time Communication Operational
90 days ago
100.0 % uptime
Today
Singapore - Real Time Communication Operational
90 days ago
100.0 % uptime
Today
US Central - Real Time Communication Operational
90 days ago
99.99 % uptime
Today
South Africa - Real Time Communication Operational
90 days ago
100.0 % uptime
Today
UAE - Real Time Communication Operational
90 days ago
100.0 % uptime
Today
Israel - Real Time Communication Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia - Real Time Communication Operational
90 days ago
100.0 % uptime
Today
Europe South - Real Time Communication Operational
90 days ago
100.0 % uptime
Today
United Kingdom - Real Time Communication Operational
90 days ago
100.0 % uptime
Today
US East - Real Time Communication Operational
90 days ago
99.86 % uptime
Today
Europe Central - Real Time Communication Operational
90 days ago
100.0 % uptime
Today
Regional TURN Operational
90 days ago
100.0 % uptime
Today
Brazil - TURN Operational
90 days ago
100.0 % uptime
Today
Japan - TURN Operational
90 days ago
100.0 % uptime
Today
US West - TURN Operational
90 days ago
100.0 % uptime
Today
India - TURN Operational
90 days ago
100.0 % uptime
Today
Australia - TURN Operational
90 days ago
100.0 % uptime
Today
Singapore - TURN Operational
90 days ago
100.0 % uptime
Today
US Central - TURN Operational
90 days ago
100.0 % uptime
Today
South Africa - TURN Operational
90 days ago
100.0 % uptime
Today
UAE - TURN Operational
90 days ago
100.0 % uptime
Today
Israel - TURN Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia - TURN Operational
90 days ago
100.0 % uptime
Today
US East - TURN Operational
90 days ago
100.0 % uptime
Today
Europe Central - TURN Operational
90 days ago
100.0 % uptime
Today
United Kingdom - TURN Operational
90 days ago
100.0 % uptime
Today
Europe South - TURN Operational
90 days ago
100.0 % uptime
Today
Regional Analytics Ingestion Operational
90 days ago
100.0 % uptime
Today
US West - Analytics Ingestion Operational
90 days ago
100.0 % uptime
Today
Brazil - Analytics Ingestion Operational
90 days ago
100.0 % uptime
Today
India - Analytics Ingestion Operational
90 days ago
100.0 % uptime
Today
Japan - Analytics Ingestion Operational
90 days ago
100.0 % uptime
Today
Australia - Analytics Ingestion Operational
90 days ago
100.0 % uptime
Today
Singapore - Analytics Ingestion Operational
90 days ago
100.0 % uptime
Today
US Central - Analytics Ingestion Operational
90 days ago
100.0 % uptime
Today
South Africa - Analytics Ingestion Operational
90 days ago
100.0 % uptime
Today
UAE - Analytics Ingestion Operational
90 days ago
100.0 % uptime
Today
Israel - Analytics Ingestion Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia - Analytics Ingestion Operational
90 days ago
100.0 % uptime
Today
United Kingdom - Analytics Ingestion Operational
90 days ago
100.0 % uptime
Today
US East - Analytics Ingestion Operational
90 days ago
100.0 % uptime
Today
Europe South - Analytics Ingestion Operational
90 days ago
100.0 % uptime
Today
Europe Central - Analytics Ingestion Operational
90 days ago
100.0 % uptime
Today
Regional Phone Numbers Operational
90 days ago
100.0 % uptime
Today
US Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Regional SIP Operational
90 days ago
100.0 % uptime
Today
US West - SIP Operational
90 days ago
100.0 % uptime
Today
US East - SIP Operational
90 days ago
100.0 % uptime
Today
India - SIP Operational
90 days ago
100.0 % uptime
Today
Brazil - SIP Operational
90 days ago
100.0 % uptime
Today
Australia - SIP Operational
90 days ago
100.0 % uptime
Today
Japan - SIP Operational
90 days ago
100.0 % uptime
Today
US Central - SIP Operational
90 days ago
100.0 % uptime
Today
Israel - SIP Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia - SIP Operational
90 days ago
100.0 % uptime
Today
UAE - SIP Operational
90 days ago
100.0 % uptime
Today
South Africa - SIP Operational
90 days ago
100.0 % uptime
Today
Singapore - SIP Operational
90 days ago
100.0 % uptime
Today
Europe Central - SIP Operational
90 days ago
100.0 % uptime
Today
Europe South - SIP Operational
90 days ago
100.0 % uptime
Today
United Kingdom - SIP Operational
90 days ago
100.0 % uptime
Today
Regional Ingress Operational
90 days ago
100.0 % uptime
Today
US East - Ingress Operational
90 days ago
100.0 % uptime
Today
US West - Ingress Operational
90 days ago
100.0 % uptime
Today
Japan - Ingress Operational
90 days ago
100.0 % uptime
Today
Singapore - Ingress Operational
90 days ago
100.0 % uptime
Today
Australia - Ingress Operational
90 days ago
100.0 % uptime
Today
South Africa - Ingress Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia - Ingress Operational
90 days ago
100.0 % uptime
Today
India - Ingress Operational
90 days ago
100.0 % uptime
Today
Brazil - Ingress Operational
90 days ago
100.0 % uptime
Today
Israel - Ingress Operational
90 days ago
100.0 % uptime
Today
UAE - Ingress Operational
90 days ago
100.0 % uptime
Today
Europe South - Ingress Operational
90 days ago
100.0 % uptime
Today
United Kingdom - Ingress Operational
90 days ago
100.0 % uptime
Today
US Central - Ingress Operational
90 days ago
100.0 % uptime
Today
Europe Central - Ingress Operational
90 days ago
100.0 % uptime
Today
Regional Egress Operational
90 days ago
100.0 % uptime
Today
Japan - Egress Operational
90 days ago
100.0 % uptime
Today
US West - Egress Operational
90 days ago
100.0 % uptime
Today
US East - Egress Operational
90 days ago
100.0 % uptime
Today
Singapore - Egress Operational
90 days ago
100.0 % uptime
Today
India - Egress Operational
90 days ago
100.0 % uptime
Today
UAE - Egress Operational
90 days ago
100.0 % uptime
Today
Brazil - Egress Operational
90 days ago
100.0 % uptime
Today
South Africa - Egress Operational
90 days ago
100.0 % uptime
Today
US Central - Egress Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia - Egress Operational
90 days ago
100.0 % uptime
Today
Israel - Egress Operational
90 days ago
100.0 % uptime
Today
Australia - Egress Operational
90 days ago
100.0 % uptime
Today
United Kingdom - Egress Operational
90 days ago
100.0 % uptime
Today
Europe Central - Egress Operational
90 days ago
100.0 % uptime
Today
Europe South - Egress Operational
90 days ago
100.0 % uptime
Today
Regional Cloud Agents Operational
90 days ago
100.0 % uptime
Today
US East - Cloud Agents Operational
90 days ago
100.0 % uptime
Today
Europe Central - Cloud Agents Operational
90 days ago
100.0 % uptime
Today
India - Cloud Agents Operational
90 days ago
100.0 % uptime
Today
Regional Inference Operational
90 days ago
100.0 % uptime
Today
US East - Inference Operational
90 days ago
100.0 % uptime
Today
Australia - Inference Operational
90 days ago
100.0 % uptime
Today
Europe South - Inference Operational
90 days ago
100.0 % uptime
Today
Brazil - Inference Operational
90 days ago
100.0 % uptime
Today
South Africa - Inference Operational
90 days ago
100.0 % uptime
Today
Singapore - Inference Operational
90 days ago
100.0 % uptime
Today
US West - Inference Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia - Inference Operational
90 days ago
100.0 % uptime
Today
Israel - Inference Operational
90 days ago
100.0 % uptime
Today
United Kingdom - Inference Operational
90 days ago
100.0 % uptime
Today
Europe Central - Inference Operational
90 days ago
100.0 % uptime
Today
US Central - Inference Operational
90 days ago
100.0 % uptime
Today
Japan - Inference Operational
90 days ago
100.0 % uptime
Today
UAE - Inference Operational
90 days ago
100.0 % uptime
Today
India - Inference Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 21, 2026

No incidents reported today.

Aug 20, 2026

Investigating reports of elevated egress & connector API errors
Resolved - This incident has been resolved. Between 20:52 and 21:01 UTC, we observed an increase in failed egress and connector API requests. Errors have returned to baseline as of 21:01 UTC. We will follow up with a postmortem with further details.
Aug 20, 14:47 PDT
Update - We had a spike of errors between 20:52 and 21:01 UTC, and the errors have subsided to baseline as of 21:01 UTC. We are actively monitoring and will share more updates in 30 minutes.
Aug 20, 14:24 PDT
Investigating - We are currently investigating reports of elevated API errors across the Egress service. We will post another update in 5 minutes.
Aug 20, 14:10 PDT

Aug 19, 2026

Investigating delayed session data ingestion on Cloud Dashboard
Resolved - This incident has been resolved. Between 19:20 and 00:10 UTC, session data and observability ingestion was delayed by 45-60 min. The root cause has been addressed and data ingestion returned to normal by 00:10 UTC. No data was lost during this window.
Aug 19, 17:30 PDT
Monitoring - Mitigations have been deployed and we are now catching up to realtime.
Aug 19, 17:01 PDT
Update - The amount of data we are ingesting in the sessions view is outpacing our ability to ingest, thus causing a delay in ingestion. We are pursuing a few mitigations right now including moving to a larger database instance to relieve the processing bottleneck.
Aug 19, 15:07 PDT
Update - We are continuing to work on a fix for this issue.
Aug 19, 14:25 PDT
Identified - Sessions data ingest remains delayed for about an hour. It's not impacting other dashboards.

We've identified the source of the slow ingest and are working on a mitigation. We will update again in 30 mins.
Aug 19, 14:22 PDT
Investigating - We are currently investigating delayed session data ingestion on Cloud Dashboard. No services appear to be impacted and we don't expect any data to be lost.
Aug 19, 12:33 PDT

Aug 18, 2026

No incidents reported.

Aug 17, 2026

Investigating reports of failed SIP Transfer calls in US East
Resolved - We have identified the root cause of both spikes and have ensured safeguards to prevent a recurrence. We've been monitoring since 18:05 UTC and have seen no further transfer failures, and have confirmed that SIP transfers are operating normally. We will follow up with a detailed post-mortem.
Aug 17, 12:22 PDT
Update - No transfer failures has been observed since 18:05 UTC and SIP transfers are currently completing normally. Impact was limited to a small percentage of calls between 15:48-16:08 UTC and 17:24-18:05 UTC. We're actively monitoring while we investigate the cause and put safeguards in place to prevent a recurrence.
Aug 17, 11:22 PDT
Investigating - We're investigating an elevated rate of failures when transferring active SIP calls in the US East region. SIP calls themselves remain connected, and inbound and outbound calling are otherwise operating normally.
Aug 17, 11:10 PDT

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

Hosted agent builds failing in US East
Postmortem - Read details
Aug 17, 10:15 PDT
Resolved - We pushed a second mitigation at 22:14 UTC and all US East builds have been successful since 22:25 UTC. We will follow up with a postmortem describing the timeline, root cause, and follow ups as soon as possible.
Aug 14, 16:01 PDT
Update - The total build error rate has decreased significantly due to the mitigation, but a small percentage of builds in US East are still failing. We are continuing to monitor and will follow up with another update as soon as possible.
Aug 14, 14:41 PDT
Monitoring - We have deployed a mitigation and builds are now successful. We will continue monitoring while we collect any further details to share.
Aug 14, 14:15 PDT
Identified - New hosted agent builds are failing in US East. Existing agent workloads are not affected. We are currently deploying a mitigation and will follow up with more information shortly.
Aug 14, 14:10 PDT

Aug 13, 2026

Investigating longer than usual dashboard loading times
Resolved - We have resolved the incident as session load times have returned to baseline.
Aug 13, 17:15 PDT
Monitoring - We are seeing a 5-10 minute delay in loading some sessions, but we are confident that no data is being lost. We are currently monitoring and will update again once ingestion times have returned to baseline.
Aug 13, 14:34 PDT
Investigating - We are currently investigating longer than usual dashboard loading times. No services appear to be impacted and we don't expect any data to be lost.
Aug 13, 13:42 PDT

Aug 12, 2026

Investigating alerts for increased timeout error rates on ListParticipants APIs
Resolved - Error rates on ListParticipants API requests recovered at 18:58 UTC and have remained stable since.
Aug 12, 13:09 PDT
Monitoring - Error rates on ListParticipants API requests returned to normal as of 18:58 UTC. We will follow up with more details as soon possible.
Aug 12, 12:20 PDT
Investigating - We are currently investigating alerts for elevated server error rates on ListParticipants APIs across multiple regions. The impact appears to be intermittent and limited to a subset of room-management API requests. We will follow up with more details as soon possible.
Aug 12, 11:34 PDT

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

A percentage of cross-region calls between US West and US Central not completing
Resolved - This incident has been resolved. Between 19:45 and 20:00 UTC, calls crossing the US West US Central link experienced intermittent degradation in Room Service and SIP performance. The underlying network between the two regions had episodes of high packet loss during this time period. We rerouted traffic and performance has returned to baseline as of 22:00 UTC. We will follow up with a postmortem, which will include further details regarding scale and scope.
Aug 7, 15:27 PDT
Monitoring - We have applied a mitigation to the affected regions and are now monitoring to ensure that performance signals return to baseline. We are still working on determining impact (including how users can determine if they were affected) and will share those details as soon as possible.
Aug 7, 14:57 PDT
Investigating - We are currently investigating automated alerting which triggered for degraded Room service performance in the US West and US Central regions beginning around 19:45 UTC. We are working to determine if there is any customer-facing impact. If there is impact, we don't currently have reason to believe that it is widespread.

We will update again within 30 minutes.
Aug 7, 14:22 PDT
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