Some sessions incorrectly shown as active

Incident Report for LiveKit

Resolved

A subset of room sessions that ended around 4 September 09:57 UTC were not recorded with an end time. These sessions continue to appear as active in the Cloud dashboard and in session records, and no `room_ended` end time is reflected for them.

This was a reporting issue only. Rooms ended normally for participants, live traffic was not affected, and there is no impact on usage or billing.

The underlying cause has been identified and fixed. Affected sessions from this window may continue to display as active; they can be safely disregarded.

Posted Sep 04, 2026 - 03:00 PDT